General Terms and Conditions of Sale

General Terms and Conditions of Sale

Art. 1 – General Provisions

By browsing this area, the user accesses all the websites and apps of Web Leaders Srl, available at the URL: webleaders.it.
Browsing the site and submitting a purchase order imply the acceptance of the Terms and the Data Protection Policies adopted and indicated on the site itself.

These General Terms and Conditions of Sale apply to the sale of goods and the provision of services exclusively in relation to purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I of the Italian Consumer Code (Legislative Decree No. 206/05, as amended by Legislative Decree No. 21/14 and Legislative Decree No. 70/03) by

Company: Web Leaders Srl Unipersonale
Registered Office: Via Prima Strada 35
VAT Number: 05276180287
Registered with the REA, number: IT05276180287

The user is required, before accessing the products and services provided by the website, to read these General Terms and Conditions of Sale, which are considered fully and unequivocally accepted at the time of purchase.

Users are advised to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which all websites and apps of Web Leaders Srl reserve the right to modify unilaterally and without prior notice.

The website, and consequently access to the products and services provided through it, as well as their purchase, are available in the following languages:

Italian, English, French, German, Spanish, Russian, Chinese, Arabic

Art. 2 – Subject Matter

These General Terms and Conditions of Sale govern the offer, submission, and acceptance of purchase orders for goods and services on all Web Leaders Srl websites and apps, and do not govern the provision of services or the sale of products by parties other than the seller, which may appear on the same website through links, banners, or other hyperlinks.

Before placing orders and purchasing products or services from third parties, we recommend that users review their respective terms and conditions of sale.

Art. 3 – Conclusion of the Contract

To conclude the purchase contract, it is necessary to fill out the electronic form and submit it by following the relevant instructions.

The form contains a reference to the General Terms and Conditions of Sale, information about each service purchased, images and prices of each product, the available payment methods, delivery procedures and related shipping costs, a reference to the conditions for exercising the right of withdrawal, and the methods and timing for returning purchased products.
The seller is not responsible for any inaccuracies in the graphical representations of products displayed, when such discrepancies are due to technical reasons, as these representations are for illustrative purposes only.

Before finalizing the contract, the user will be asked to confirm that they have read the General Terms and Conditions of Sale, including the Information on the Right of Withdrawal and the Privacy Policy regarding the processing of personal data.

The contract is concluded when the seller receives the completed form from the user, after verifying the correctness of the data contained therein.

The user is bound to pay the price from the moment the online order submission process is completed.
This occurs by clicking the “Complete Order” button at the end of the guided procedure.

Once the contract is concluded, the seller processes the order to proceed with its fulfillment.

Art. 4 – Registered Users

1. When completing the registration process, the user agrees to follow the instructions provided on the website and to provide their personal data accurately and truthfully.

2. Confirmation shall, in any case, release all websites and apps of Web Leaders Srl from any responsibility regarding the information provided by the user.
The user agrees to promptly notify all websites and apps of Web Leaders Srl of any changes to their personal data at any time after it has been provided.

3. If the user provides incorrect or incomplete data, or if there is a dispute by the parties involved regarding payments made, all websites and apps of Web Leaders Srl shall have the right to withhold activation or suspend the service until the related issues have been resolved.

4. Upon the user’s first request to activate a profile, all websites and apps of Web Leaders Srl will assign a username and password to the user.
The user acknowledges that these credentials constitute the validation system for accessing the Services, and the only system suitable for identifying the user.
Therefore, any actions carried out using these credentials will be attributed to the user and will have binding effect upon them.

The user agrees to keep their access credentials confidential, to store them with due care and diligence, and not to share them with third parties, even temporarily.

Art. 5 – Product Availability

1. Product availability refers to the actual availability at the time the user places the order.
However, such availability should be considered purely indicative, since, due to the simultaneous presence of multiple users on the website, products may be sold to other customers before the order is confirmed.

2. Even after the order confirmation email has been sent, cases of partial or total unavailability of the goods may occur. In this event, the order will be automatically adjusted by removing the unavailable product, and the user will be immediately notified by email.

3. If the user requests the cancellation of the order, thereby terminating the contract, all websites and apps of Web Leaders Srl will refund the amount paid within 30 days from the moment Web Leaders Srl became aware of the buyer’s decision to terminate the contract.

Art. 6 – Products Offered

1. All websites and apps of Web Leaders Srl sell:

digital marketing services, digital training, digital services, consulting, training, coaching, digital marketing products, digital products

2.The offer is detailed on our website at the following link: https://shop.webleaders.it/

Art. 7 – Payment Methods and Prices

1. The price of products and services will be the one displayed on the site from time to time, unless there is a manifest error.

2. In case of an error, all websites and apps of Web Leaders Srl will notify the buyer as soon as possible, allowing them to confirm the order at the correct price or cancel it. In any case, Web Leaders Srl’s websites and apps will not be obliged to supply the product at the incorrectly indicated lower price.

3. The prices on the website include VAT and shipping costs. Prices may change at any time. Such changes do not apply to orders for which an order confirmation has already been sent.

4. Once the desired products and services have been selected, they will be added to the cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be modified before payment.

5. Payment can be made via:

Credit Card, Bank Transfer, PayPal, Satispay

Art. 8 – Delivery

1. All websites and apps of Web Leaders Srl deliver throughout the Italian territory, excluding the State of Vatican City and the Republic of San Marino.

2. All websites and apps of Web Leaders Srl will deliver only to the user’s address provided at the time of purchase.

3. Delivery within Italian territory is generally made within 7 working days, or, if no delivery date is specified, within the estimated period indicated at the time of selecting the delivery method and, in any case, within a maximum of thirty days from the date of confirmation.

4. For European Union countries, delivery will be made within 15 working days and, in any case, within a maximum of thirty days.

5. In non-EU territories, delivery will take approximately 30 working days.

6. If delivery is not possible, the order will be sent to the warehouse. In such an event, a notice will specify the location of the order and the instructions for arranging a new delivery.

7. If you are unable to be present at the delivery location at the agreed time, we kindly ask you to contact us again to arrange a new delivery date.

8. If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order became available for delivery, we will assume that the contract is to be considered terminated.

9. As a result of the termination, the amounts will be refunded, including delivery costs, except for any additional costs arising from the choice of a delivery method different from the standard one offered, without undue delay and, in any case, within 30 days from the date of contract termination. The transport resulting from the termination of the contract may involve additional costs, which will be borne by the buyer.

10. Shipping costs are borne by the buyer and are explicitly indicated at the time the order is placed.

11.The services provided through the website will be delivered to the customer within 3 working days and, in any case, no later than 30 days from the date of purchase made on the site.

12. The services will be accessible online or sent to the email address provided by the customer at the time of purchase.

13. If delivery cannot take place for reasons not attributable to either party, the user will be fully refunded. 

Art. 9 – Transfer of Risk

1. The risks related to the products and services shall pass to the buyer from the moment of delivery. Ownership of the products and services shall be considered acquired once full payment of all amounts due in relation to them, including shipping costs, has been received, or at the time of delivery if this occurs at a later date.

Art. 10 – Warranty and Commercial Conformity

1. The seller is responsible for any defect in the products offered on the website, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.

2. If the buyer has entered into the contract as a consumer, meaning any natural person acting on the website for purposes unrelated to any business or professional activity that may be carried out, this warranty is valid provided that the defect appears within 24 months from the date of delivery of the products; that the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized; and that the online return form is correctly completed.

3. In the event of non-conformity, the buyer who has entered into the contract as a consumer shall have the right to have the products brought into conformity free of charge, through repair or replacement, or to obtain an appropriate price reduction or termination of the contract for the disputed goods and the consequent refund of the price.

4. All return costs for defective products or services shall be borne by the seller.

Art. 11 – Withdrawal

1. In accordance with current legal provisions, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to Article 57 of Legislative Decree 206/2005, starting from the date of receipt of the products.

2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal from the purchase may do so by accessing the section “https://webleaders.it/contatti/” on any of the websites and apps of Web Leaders Srl to create a request. They may also communicate it by registered mail with return receipt to the following address:

Via Prima Strada 35
35129 Padova PD
ITALIA

If the user does not wish to use the methods indicated above, they may also send an email, specifying the order number and the user’s name, to:

divisione5@webleaders.it

4. The buyer must exercise the right of withdrawal by sending any explicit declaration containing their decision to withdraw from the contract or, alternatively, by submitting the standard withdrawal form referred to in Annex I, Part B, of Legislative Decree 21/2014, which is not mandatory.

5. The goods may be returned to any retail location within the Italian territory, as indicated on our website, or shipped to:

Via Prima Strada 35
35129 Padova PD
ITALIA

6. The goods must be returned intact, in their original packaging, complete in all parts and with the attached tax documentation. Without prejudice to the right to verify compliance with the above conditions, the website will refund the amount of the products subject to withdrawal, including any shipping costs incurred by the user, within a maximum period of 30 days.

7. The return costs will be borne by all websites and apps of Web Leaders Srl.

8. As provided for in Article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may withhold the refund until the goods have been received or until the buyer provides proof of having returned the goods.

9. The right of withdrawal shall not apply in cases where the services and products of all websites and apps of Web Leaders Srl fall within the categories set out in Article 59 of Legislative Decree 206/2005.

10. The website will issue the refund using the same payment method chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, if the user intends to exercise their right of withdrawal, they must provide the bank details — IBAN, SWIFT, and BIC — necessary to process the refund.

Art. 12 – Treatment of Personal Data

1. The buyer’s data are processed in accordance with the provisions on the protection of personal data, as specified in the dedicated section containing the information notice pursuant to Article 13 of EU Regulation 2016/679 (Privacy Policy).

Art. 13 – Safeguard Clause

1.In the event that any of the clauses of these General Terms and Conditions of Sale are found to be void for any reason, this shall in no case affect the validity and enforceability of the other provisions contained in these General Terms and Conditions of Sale.

Art. 14 – Contacts

1. Any request for information may be sent by email to info@webleaders.it, by phone at the following number: +39 340 217 8756, and by post to the following address:

Via Prima Strada 35
35129 Padova PD
ITALIA

Art. 15 – Applicable Law and Jurisdiction

1. These General Terms and Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any prevailing mandatory rules of the buyer’s country of habitual residence. Consequently, the interpretation, performance, and termination of these General Terms and Conditions of Sale are subject exclusively to Italian law.

2. Any disputes relating to and/or arising from these Terms shall be resolved exclusively by the Italian judicial authorities. In particular, if the user qualifies as a Consumer, any disputes shall be resolved by the court of the user’s place of residence or domicile, in accordance with the applicable law.

These terms and conditions were drafted on 10/09/2023.